Terms & Conditions and Privacy Policy

1. Acceptance of Terms

By accessing and using the services provided by Expedited Translation ("Company," "we," "us," or "our"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and Expedited Translation. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting on our website.

2. Services Description

Expedited Translation provides professional translation services, including but not limited to:

• Document translation in multiple languages
• Certified and notarized translations
• Technical, legal, medical, and business translations
• Expedited translation services
• Quality assurance and proofreading

All services are subject to availability and acceptance by the Company. We reserve the right to refuse service to anyone for any reason at any time.

3. User Obligations

As a user of our services, you agree to:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Provide source documents that you have the legal right to translate
• Not use our services for any illegal or unauthorized purpose
• Not transmit any viruses, malware, or harmful code
• Comply with all applicable local, state, national, and international laws
• Pay all fees associated with your use of our services

4. Payment Terms

Pricing: All prices are quoted in U.S. Dollars (USD) and are subject to change without notice. Quotes are valid for 30 days from the date of issuance unless otherwise specified.

Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated on our website. Payment is processed through secure third-party payment processors.

Payment Terms: Payment is due upon receipt of invoice unless otherwise agreed in writing. For projects exceeding $1,000, we may require a 50% deposit before commencing work.

Late Payments: Accounts not paid within 30 days of invoice date may be subject to a late fee of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less.

Refunds: Refund requests must be submitted within 7 days of project delivery. Refunds are issued at our discretion and may be subject to a restocking fee of up to 25% of the project cost.

5. Intellectual Property Rights

Client Materials: You retain all rights to the source documents you provide. By submitting materials to us, you grant us a limited license to use, reproduce, and modify the materials solely for the purpose of providing translation services.

Translated Materials: Upon full payment, you receive all rights to the translated documents. However, we retain the right to use anonymized portions of translations for quality assurance, training, and marketing purposes.

Company Property: All content on our website, including text, graphics, logos, and software, is the property of Expedited Translation and is protected by U.S. and international copyright laws.

6. Confidentiality

We understand the sensitive nature of translation work and are committed to maintaining the confidentiality of your documents. All translators and staff members sign Non-Disclosure Agreements (NDAs).

We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Upon request, we will execute a separate confidentiality agreement for projects requiring additional security measures.

7. Warranties and Disclaimers

Quality Assurance: We warrant that our translations will be performed by qualified professionals and will meet industry standards for accuracy and quality.

Disclaimer: EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that our services will be uninterrupted, error-free, or completely secure. We are not responsible for errors resulting from unclear source documents, technical terminology, or cultural nuances.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXPEDITED TRANSLATION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim, or $500, whichever is less.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

9. Termination

Either party may terminate the service agreement at any time with written notice. Upon termination:

• You remain responsible for payment of all services rendered up to the termination date
• We will return or destroy all client materials as requested
• All confidentiality obligations continue indefinitely
• Any provisions that by their nature should survive termination will continue in effect

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State in which our principal office is located, without regard to its conflict of law provisions.

Dispute Resolution: Any dispute arising from these terms shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules.

Jurisdiction: You agree to submit to the personal jurisdiction of the courts located in our principal place of business for any actions not subject to arbitration.

1. Information We Collect

Personal Information: We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Company name and business information
• Payment information (processed securely through third-party payment processors)
• Account credentials and preferences
• Communications with us, including support requests

Document Information: We collect and process documents you submit for translation, which may contain personal or sensitive information.

Automatically Collected Information:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our translation services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and promotional offers
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With qualified translators and contractors who perform services on our behalf, all bound by confidentiality agreements
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public
• With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection and confidentiality
• Secure deletion of data when no longer needed

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our services. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing habits to show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your information
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions or our Privacy Policy, please contact us: